Technical Support Representative I
Full Time
Location(s):
KS-Remote
NV-Remote
OK-Remote
TX-Remote
SD-Remote
Salary Range: $16.00 To 16.00 Hourly
The Technical Support Representative provides technical support to customers. This position may interface directly or indirectly with customers and the majority of communication will be over the phone or via email.
Essential Duties/Responsibilities:
- Provide technical support via telephone for VoIP, Internet, Web Hosting services, Email and Ethernet connections.
- Use proper judgment to set up onsite service calls/equipment replacement as needed.
- Respond to customers inquiries regarding billing and basic technical support.
- Update and maintain account details with accurate data.
- Process additions, cancellations, and reconciliations of active customers.
- Communicate with all other company departments regarding operations issues.
- Adhere to all policies and procedures.
- Other duties as assigned.
Job Requirements:
- Strong computer skills; 1-2 years related experience preferred.
- Basic understanding of IP address schemes, network fundamentals, network hardware and Wi-Fi networks, email concepts and configuration.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Basic understanding of debits and credits.
- Keyboard and/or typing skills 30 wpm a plus.
- Work requires weekend and/or evening work.
Working Conditions:
- Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
- Working conditions may include being in an open (shared) cubicle/ workspace area
DISCLAIMER:
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
Application Question(s):
- At any point now or in the future, will you require sponsorship to remain authorized to work within the U.S.?
- What is your best email address?
- What is your best phone number?
- To consider this remote position, you would need to provide your own equipment. Do you have your own work-from-home equipment, including:
- A dedicated and quiet workspace free from distractions.
- A desktop or laptop computer with Windows 10 or newer. NOTE: We do not allow Chromebooks, Surface Pros, or iPads. (Verification will be required)
- A second monitor for laptops | 2 monitors for desktop.
- A camera/web camera (while in training and for internal meetings).
- Reliable Internet with access to a hardline connection vs. Wi-Fi, based on the systems we use.
- And a mouse (if using a laptop) | Or a mouse & keyboard (if using a desktop).
- Headphones or headset (can be provided if needed)
Location:
Work Location: Remote