Member Service Officer (MSO) - Westbank
We are looking for a part-time Member Service Officer to join our Westbank branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.
Essential Duties and Responsibilities:
- Possess adequate product knowledge as measured by the annual product knowledge certification assessment
- Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
- Cashes checks and pays out money after verification of signatures and customer balances
- Enters customers' transactions into computer to record transactions, and issues computer generated receipts
- Places holds on accounts for uncollected funds
- Orders daily supply of cash, and counts incoming cash
- Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
- Explains, promotes, or sells credit union products or services
- Removes deposits from, and counts and balances cash in, automated teller machines and night depository
- Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Work Remotely
Job Type: Full-time
Benefits:
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Cash handling: 1 year (Required)
- Banking/Credit Union: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person