Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Training & development
Company Overview:
Arrowhead Solutions, Inc. dba TeamLogic IT provides a full range of technical services to small and medium-sized growing businesses. Our team members are completely focused on guiding clients to the right technical solutions, providing proactive maintenance and ensuring timely/complete repairs when needed. We serve businesses in many vertical markets: Medical, Financial, Schools, Retail, Legal, Manufacturing, Marketing and more.
All our team members must possess:
- A strong personal presence and sincere interest in helping our clients
- Excellent leadership, communication, and interpersonal skills
- Strong analytical and problem-solving skills
- Microsoft and CompTIA certifications
- Relevant job experience
- US Citizenship that can pass extensive background and fingerprint checks
Role Overview:
This is a Salary / Exempt Position
The Security Associate plays a crucial role in ensuring the safety of our clients' data and reputation. You will be responsible for providing guidance, education, and support to maintain secure operations. Your expertise and insights will help us serve as a trusted IT partner to our clients, strengthening their cybersecurity posture.
This role can be based at any of our three locations: Flagstaff, Northwest Phoenix, or Tempe
Role Requirements:
- Basic understanding of information security principles, best practices, and industry standards.
- Experience in incident response, security monitoring, and troubleshooting.
- Familiarity with security tools and technologies, such as SIEM, IDS/IPS, and antivirus solutions.
- Excellent problem-solving skills with the ability to analyze, resolve, or escalate security incidents.
- Strong communication skills to effectively collaborate with clients, team members, and stakeholders.
- Relevant Entry level certifications (e.g., ISC2 CC, ISACA Cybersecurity Fundamentals) are highly desirable.
Functional Job Components:
80% -
Client Interface:
- Respond to client tickets promptly and within established standards, working closely with the dispatch team to resolve any variances.
- Collaborate with the Security Team to address general issues and contribute to ongoing projects.
- Perform data collection for security reviews of client environments and collaborate with Security Analysts on report generation.
- Promote a culture of security awareness.
- Conduct basic forensics investigations and generate reports for security-related incidents.
- Regularly monitor security monitoring tools for signs of potential security issues. Generate tickets to work or for escalation.
- Generate reporting from Security Tools to review with clients
- Collaborate with the Chief Technology Advisor (CTA) to evaluate and implement new security tools for incident prevention.
- Escalate complex issues or those requiring more than 30 minutes of effort to the Lead, providing detailed ticket documentation and any insights gained during the discovery process.
- Monitor client business needs and changes, discussing them with the Team Lead and/or Chief Technology Advisor to ensure alignment with security objectives.
20% -
TeamLogicIT Internal Operations:
- Demonstrate personal accountability for continuous training, education, and certification to stay updated with industry best practices.
- Share insights and contribute to Company forums to enhance collective knowledge and promote a collaborative environment.
- Maintain awareness of current trends with cybersecurity topics
- Maintain up-to-date vendor training for current security tools.
Key Metrics for Success:
- Security Associate will report seven hours per day on client tickets (resolution efforts or satisfaction follow-up calls) and approved internal projects.
- Maintain rework efforts below four hours per month.
Note: This job description is a general outline of responsibilities and qualifications. Additional duties may be assigned as needed to support the organization's goals and objectives.
Flexible work from home options available.