Who We Are
Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and operators, Core is made up of risk takers and dreamers who are on a mission to invent the future of living. Our six cultural values guide us every day and we strive to live them in everything we do: PUSH (Invent Better Places to Live), GRIT (We Got This), LIFT (Help Each Other Win), SHINE (Bring Your Full Self), UPHOLD (Never Break Trust), GROW (Always Get Better). Everything Core does stems from this culture of collaboration and innovation, and the drive to constantly improve the resident experience. This unique approach has led to creating spaces and services that are redefining the way people live.
What We Do
Founded in 2010, Core is a vertically integrated company focused on acquiring, developing, managing, and lending across the student housing and build-to-rent (BTR) sectors. Its residential communities feature world-class amenities, progressive design, and hospitality-driven client service. In its award-winning student portfolio, Core currently owns and/or manages over 38,600 beds and has a pipeline of over 43,000 beds in various stages of development. Core's BTR division currently has over 3,000 homes under development and in its pipeline in high-growth metros across the country. For more information, visit www.corespaces.com.*Portfolio and pipeline numbers as of May 2024
Benefits That Matter
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A culture that provides you with a sense of belonging
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Hybrid and remote work options to promote work-life balance
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Competitive pay that values your contributions
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Annual incentive to reward your achievements
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Paid unlimited PTO to disconnect or celebrate life milestones
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Paid 16 holidays, including your birthday, to disconnect and celebrate
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Paid Parental Leave that begins after 90 days
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Paid volunteer time off to give back to your community
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Monthly workshop weeks; fewer meetings & more collaboration
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Robust health plan options that begin within at least 30 days of your employment
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Monthly phone reimbursement
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Wellness allowance and perks, including a yearly subscription to a meditation app
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An environment that provides you a voice to share your perspectives
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Employee Assistance Program (EAP) for access to confidential support services
- Company retirement options including 401(k) + matching & Roth account option
Position Overview
The Operation Specialist assists in overseeing daily operations and training throughout the national portfolio in accordance with Core Spaces’ policies and procedures. This position may serve as a troubleshooter and/or serve of interim manager for manager-level positions at properties that have an extended opening or need additional support to achieve specific goals and initiatives. The Operations Specialist is provided weekly assignments that require 80% travel, sometimes including weekend coverage.
What You Will Do
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Must be able to work a full shift / required work schedule including overtime when necessary
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Fulfill the duties of Community Manager when the role is vacant at the assigned community
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Assist with supervising all on-site team members while working at the assigned community
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Assist with interviewing, hiring, onboarding, and training team members on company policies and procedures
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Lead weekly team meeting in the absence of the Community Manager
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Ensure brand standards are met and delivers a 5-star quality of service that enhances the resident experience
- Address resident concerns, assist team members to solve matters and ensure the highest levels of satisfaction
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Process rental payments and invoices for approval by Regional Manager
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Handle resident emergencies in a professional manner, documenting all events and following Core Spaces’ incident report protocols
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Support implementation of the property’s strategic leasing and marketing plan to maximize occupancy goals
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Maintain detailed knowledge of properties, markets, and submarkets
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Establish an awareness of market trends that evaluates existing marketing strategies
- Work closely with Community Manager, Regional Manager and Director of Community Management to make recommendations that support the needs of the community
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Complete community checklists, inspections, move-in/move out, and turn procedures as needed
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Assist the assigned community to achieve property performance metrics
- Assist with completing all community reporting requirements including financial reporting
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Monitor collections to send late notices, contact residents and guarantors, and file evictions when necessary
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Be a champion of company values and culture and participate in promoting company-wide initiatives
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Responsible for ensuring product presentation always meets brand and company standards
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Enter and approve payroll if requested by Regional Manager
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Assist in addressing employee-related concerns including performance evaluations and reviews
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Lead individual and group training sessions on culture, policies, processes, and systems.
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Assist in training/support of newly acquired communities and/or new developments.
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Identify, develop, and implement training resources to help aid in onboarding of new talent.
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Complete special projects assigned by Director of Training, Director of Community Management, Regional Manager and/or HR/People Ops
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Perform all other duties and tasks as assigned by management
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Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday.
Ideally, you'll have
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High School graduate; college degree preferred but not required
- 3 years of experience in property management or related fields.
- Proficient in Microsoft Office/Google Suite and Windows and/or Apple operating systems
You'll crush it if you have experience with
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Experience in Student Housing
- Experience with Entrata and Yardi softwares
Salary range $75k-$80k + bonus
Organizational Structure
Reports to: Sr. Operations Specalist
Direct Reports: N/A
Disclaimer: Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.
As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.