Job Title: Front Desk Agent
Company: Planet Fitness
Job Summary:
Join our team at Planet Fitness, where we have created the Judgement Free Zone because we believe in providing a welcoming and non-intimidating environment for individuals of all fitness levels. As a Front Desk Agent, you will play a crucial role in ensuring that every member and guest feels accepted and respected when they enter our gym. Your friendly demeanor and exceptional customer service skills will contribute to fostering a sense of community among our members as they work towards their health and fitness goals.
Duties:
- Greet and welcome members and guests as they enter the gym with a positive attitude.
- Provide excellent customer service by addressing inquiries, resolving complaints, and assisting with membership inquiries.
- Operate phone systems to answer incoming calls and direct them to the appropriate department.
- Perform night audit duties to ensure accurate billing and account reconciliation.
- Maintain a clean and organized front desk area to create a welcoming atmosphere.
- Assist with guest relations by providing information about gym services, classes, and promotions.
- Collaborate with team members to ensure smooth operations at the front desk.
Skills:
- Experience in hospitality management or customer service roles.
- Proficiency in using phone systems and handling multiple calls simultaneously.
- Multilingual abilities are a plus to cater to diverse members and guests.
- Strong front desk presence with excellent phone etiquette.
- Knowledge of hospitality industry practices and standards.
- Previous experience in a hotel or fitness center is advantageous.
- Bilingual skills are desirable for effective communication with a diverse clientele.
- Ability to handle guest relations professionally and efficiently.
At Planet Fitness, we are dedicated to helping individuals on their fitness journeys by providing a supportive environment where everyone is encouraged to reach their goals. Join us in revolutionizing the fitness industry and making a positive impact on people's lives every day.
Planet Fitness is an equal opportunity employer committed to diversity in the workplace. We offer competitive compensation packages, opportunities for career growth, and a dynamic work environment that values teamwork and inclusivity. Apply now to be part of our team!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Schedule:
- Evening shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Norwalk, CA 90650 (Required)
Ability to Relocate:
- Norwalk, CA 90650: Relocate before starting work (Required)
Work Location: In person