MUST have Hotel Experience and Management Experience to apply. Open availability as well.
As a hotel Operations Manager, you will be responsible for providing oversight and staff management, for all functions within the hotel Operations departments, including Front Office, Housekeeping, and Engineering/Maintenance. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.
Your specific duties in this role will include:
- Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
- Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
- Providing excellent customer service by being readily available to and approachable for all guests
- Addressing guest concerns in a proactive manner
- Ensuring that all team members meet or exceed all hospitality requirements
- Assisting in performing required annual Quality audit with GM
- Interviewing candidates and assisting in making hiring decisions
- Ensuring that orientations for new team members are thorough and completed in a timely fashion
Job Requirements
We are looking for a hotel Operations Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service abilities.
Specific qualifications for the role include:
- High school diploma or GED
- Experience in the guest services, front desk, housekeeping, or related professional area in a hotel is a must.
- Staff management experience, a plus
- You must be able to pass a thorough background check
- Must be able to provide 3 professional references
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Nights as needed
- Weekends as needed
Experience:
- Hotel management: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: In person