Must have experience with service writer duties, office work & must have multi-tasking skills. Must have valid Drivers License - CDL & State Inspectors License is a PLUS!
Hours are Monday - Friday 7am-4pm - NO WEEKENDS -
Health & Dental Insurance is offered, paid holidays & bonuses.
Must have a clean driving record & clean background check.
We are looking for a loyal & long term team player to join our growing staff. You may email your resume. Only serious inquires please.
Responsibilities of the service writer include but are not limited to:
- Prior experience in automotive service writing required
- Working knowledge of basic car functions, characteristics, and operations
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
- Valid driver's license with 2 or fewer moving violations in the last 3 years
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
- Greet customers, sell needed work, write repair orders and estimate cost of repairs as required.
- Schedule work and assign to service mechanics by creating work orders.
- Check and review work in process, and follow up for completion as scheduled.
- Handle customers' phone inquiries regarding completion of their vehicles.
- Order parts for service repair, accept & sign for parts, create & close PO's
- Mail, email or fax invoices, receipts, etc . . . . to customers as needed
- Pick up/drop off vehicles (must have valid Drivers License)
- Provide professional communication responses thru email to customers as needed
- Take and process payments for customers, provide them with a receipt as necessary
- Provide follow up on any emails initiated with customers
- Give estimates of parts and labors using our network of vendors, database & different programs
- Ensure that all necessary information pertaining to warranty and policy claims is obtained and recorded on the Repair Order. Ability to understand, communicate, and evaluate all vendor and warranty guidelines
- Receive payments - Contact & receive prior & final approval from leasing companies
- Keeping a team atmosphere with employees.
- Uphold the rules and policies of the company
Required Experience: -Must have at least 2 years (verifiable) of experience in service/office setting, advising and service writing for auto repair facility - Be team oriented: you are working closely with a team which composes of yourself, a service manager and the technicians. Having good relations with your team members ensures efficiency and creates a good work environment - Be customer service oriented: Must have a positive attitude & show our customers that we appreciate their business. -Must be able to multi-task in a fast paced environment -Must have valid driver's license and clean driving record -Previous industry knowledge -Ability to read and comprehend instructions and information -Sales experience -Excellent verbal and written communication skills -Professional appearance and write legibly -Must have computer knowledge, and be detail oriented. This is an immediate opening - If you satisfy these requirements and are interested in this position, please reply to this posting with a detailed resume.
- Prior experience in automotive service writing required
- Working knowledge of basic car functions, characteristics, and operations
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
- Valid driver's license with 2 or fewer moving violations in the last 3 years
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
MPM Inc is an equal opportunity employer and maintains a drug free work environment.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
Shift:
Experience:
- service writing: 1 year (Preferred)
License/Certification:
- ASE certifications (Preferred)
- State Inspector License (Preferred)
- State issued drivers license (Required)
Work Location: In person