Gulf Shores Power Sports, located in Gulf Shores, AL and is one of the largest Marine dealerships on the Gulf Coast and we are now hiring a full-time Experienced Marine Service Advisor.
Service and/or Parts Experience in the Marine or Recreational field is required, and effective communication and customer service skills are required.
Lightspeed and/or POS experience is a major plus.
The Marine Service Advisor is the point of contact for the customers in the service department. They function as a liaison between the customer and technician for service jobs. They must be knowledgeable of the products to properly document the repairs needed. They need to have strong analytical and customer service skills. A good Service Advisor adds value by monitoring customers service intervals to set future appointments ;adding service profitability while also prioritizing customer care.
Marine Service Advisor Requirements:
· High school education or equivalent ,1-3 years of Parts and Service experience in Marine, Recreational, industry is a Plus -Strong communication and organizational skills.
· Attention to detail -Basic computer skills -Valid Driver's License and acceptable driving record.
· Team Leading/Building Experience
· Marine Service Technician Background Preferred
· Ability to prioritize, multitask and be extremely organized.
Marine Service Advisor Duties & Responsibilities:
· Supervise Service Technicians.
· Assist Service Manager(s) when needed.
· Overseeing daily service operations, scheduling, and distribution of work for technicians.
· Scheduling routine service and warranty work.
· Placing orders with the Parts Department for work to be completed.
· Manage and ensure accuracy of unit and parts inventories.
· Ensure warranty claims are created, submitted and warranty payments received on a timely basis.
· Ensure products are meticulously detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
· Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
*Other Responsibilities Include:
· Maintains clean personal appearance.
· Maintains clean workstation.
· Attends training seminars as needed.
· Ensures all safety policies and procedures are adhered to.
· Ability to attract and retain new business opportunities and increase the service department profitability through growing the business, controlling expenses, and assuring customer satisfaction.
This position has growth opportunities!
Work Schedule Tuesday - Saturday 9- 5:30
Waiting Period Applies for Benefits
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
Experience:
- Marine Service: 1 year (Required)
- Dealership: 1 year (Required)
- Marine Service Writing: 1 year (Required)
- Marine Parts: 1 year (Required)
Ability to Relocate:
- Gulf Shores, AL 36542: Relocate before starting work (Required)
Work Location: In person