Position Title: Reference Assistant (Non-Certified)
Supervisor’s Title: Reference Manager FLSA Status: Part-Time, Non-Exempt
Job Classification & Pay Range: Library Assistant II, $15-$25.50/hour (Starting at or near beginning of pay range, negotiable depending upon experience)
Purpose
To provide welcoming service to patrons in the Reference Department, including assistance with digital resources, computer help, locating books and other library resources, using the printer/copier, sending faxes, registering for library programs and room reservations, helping to place holds and interlibrary loan requests, answering questions about library services and resources, and referring patrons to other community resources as needed.
Essential Functions and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
To perform this job successfully, an individual must have the following education and/or experience:
Experience with public libraries—either as an employee or as a frequent library user—is highly preferred. Experience in a social services field, such as social work, counseling, or a nonprofit community organization, would also be very relevant and helpful.
Fluency in a second language, such as Spanish, sign language, or another language spoken within our community would be helpful, but not required.
Schedule Availability
Knowledge, Skills, and Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service- Provides prompt, attentive, and friendly customer service in-person, by phone and via digital means; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows willingness to go out of his or her way to help patrons.
Communications and Media- Able to use online software to schedule appointments. Proficiency in spoken and written English. Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand other’s perspectives; has knowledge of communication techniques and methods, including but not limited to email, Internet and social media sites.
Technical- Proficiency in using PC. Experience with using smartphones or tablets and curiosity to learn more about digital resources. Able to teach others how to operate this equipment and software. Knowledge of photocopiers, printers, and fax machines.
Physical Demands