Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Essential Duties & Responsibilities:
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Maintain a friendly and warm demeanor at all times.
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Obtain all necessary information when taking room reservations.
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Monitor all V.I.P. and special guest requests.
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Fully comprehend and execute all relevant phases of the front desk computer system.
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Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
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Be aware of all rate packages and promotions currently in effect.
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Be familiar with all in-house groups. Be aware of all black out and restricted dates.
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Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
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Process guest payments.
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Being a source of information to guests on various matters such as transport and restaurant advice.
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Explain all amenities to guests at check-in.
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Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
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Answer all guest inquiries in a timely and professional nature.
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Adhere to Brand standards and company policies.
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Performs other duties as assigned.
Knowledge and Skills Required:
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High School Education and relevant hotel experience
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Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
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Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.