SUMMARY OF POSITION:
Supporting the Mission and Core Values of ACCESS Family Care, the individual in this position works cooperatively with all staff members; serving each other, our customers, and promoting a team effort and positive presence at all sites.
- Assists in the examination and medical care of patients, under the direction of the Provider (s) and Clinic Manager.
- Clinic hours
- Monday, Wednesday, Thursday & Friday 8a-5pm
- Tuesday 8a-6p.
Benefits: 401K, Health, Vision, Dental Insurance, 24 PTO, 24 Sick day, 8 paid holidays for full-time Caregivers.
REQUIRED SKILLS AND ABILITIES
Must possess the following knowledge and skills to accomplish the job requirements:
- Certification as a Medical Assistant or Emergency Medical Technician or the equivalent through training and experience.
- Current BLS certification is required.
- Physical and intellectual capacity to satisfactorily perform assigned duties.
- Experience in the clinical setting recommended but not required.
- Demonstrate the ability and skills to operate computer and electronic medical record system.
- Ability to navigate from computer desktop to Centricity, Dentrix, Outlook email, and Microsoft Office Word and Excel.
- Excellent interpersonal skills and communication skills are required.
- Ability to work in a Team effort.
- Prefer registered, certified, or with expanded functions
ESSENTIAL DUTIES AND RESPONSIBILITIES
Job Specific
- Greet patients in a friendly and professionally manner, escort them to the exam room, complete vital signs and enter information into the Electronic Medical Record (EMR) to ensure accurate tracking of patients’ medical treatment.
- Assist patients onto and off of exam tables and in and out of wheelchairs.
- Assist providers in distributing appropriate patient education materials and communicate that information to the patient in a tactful and professional manner.
- Prepare exam rooms and required instruments/equipment for procedures and treatments and restock rooms as necessary.
- Coordinate and complete patient referrals/consults as ordered and communicate significant information to involved health care providers as required.
- Return patient calls in a pleasant, professional and timely manner.
- Prepares, administers and documents medications, immunizations, treatments and procedures as ordered.
- Medical scribe; charting provider-patient encounters in real time, entering orders and instructions which include HPI, ROS, exam, medication and order entry as well as plan of care; knowledge of medical terminology, accurate and efficient typing skills, and knowledge of EMR.
- Ensure instruments are clean and sterilized.
- Prepare lab specimens for shipment as requested. (Pap smears, biopsy, cultures, etc.)
- Determine need, complete required pre-authorization documentation, for medical supplies, including oxygen, diabetic shoes, etc.
- Maintain tracking log for all lab, x-ray and referrals.
- Maintain current CPR certification.
- Attend and actively participate in Staff meetings, in-services and educational programs.
- Always maintain patient confidentiality.
- Adhere to established policies, procedures, protocols, standards of care and standards of practice.
- Demonstrate leadership when providing nursing care or developing programs which will improve the delivery of care.
- Communicate effectively, both orally (English) and in writing (English), with professional and administrative staff as well as patients and caregivers.
- Have a high degree of leadership, motivation, self-direction and initiative in a health care setting.
- Have a broad acquaintance with clinical treatment modalities.
- Completes Performance Measure tasks and strives for meeting/exceeding the Performance Measures goals.
- Ability to handle stressful situations.
- Ability to understand medical terminology, instructions, medical records, and identifying problems and offering solutions.
- Ability to visually determine patient condition and communicate with the patient and family with tact and professionalism.
- Always maintain professional appearance and attitude.
- Maintains knowledge of current techniques, trends, and professional issues.
- Utilizes clinical intervention tools for specific patient population.
- Schedules/informs patients regarding clinic services.
- Follows procedure for handling and/or obtaining various specimens/cultures; follows pain management protocols; performs/assists with wound care; prepares for and assists with procedures and follows sterile instrument processing protocol.
- Locates and appropriately uses equipment required for providing patient care.
- Completes patient referrals/consults in an effective and professional manner while communicating with internal and external agencies and patients.
- Identifies and completes insurance preauthorization process.
- Manages sample medications per protocol and administers prescriptions/medications under direction of physician.
- Indicates awareness of staffing, scheduling process, Scopes of Practice and ACCESS Policies and Procedures.
- Carries out duties, within appropriate scope, delegated by LPN, RN, Providers, and Clinic Manager in a professional manner.
- Coordinates care and communication with RN, LPN, Providers and Clinic Manager.
Demonstrates flexibility to perform other duties, where ever situation deems it necessary.
PROBLEM-SOLVING
- Demonstrates good judgment by taking appropriate actions regarding questionable concerns.
- Follows proper reporting procedures and processes.
- Reports needs to appropriate management.
- Manages conflict in an appropriate and professional manner, resolving issues at the lowest level possible, and following chain of command when necessary to resolve customer issues or complaints.
PRODUCTIVITY/EFFICIENCY
- Maintains a clean and organized work area.
- Responsive to changing work requirements.Consistently demonstrates ability to respond to changing situations in a flexible manner.
- Minimizes non-productive time and fills slow periods with education, organizing, housekeeping, or assistance to others.
- Organizes work areas to be able to effectively complete varied assignments within established time frames.
- Consistently evaluates work and determines if further steps are needed to meet internal and external customer expectations.
- Takes initiative to redo inadequate or incomplete work.
- Meets or exceeds attendance guidelines and consistently starts work on time.
- Assures accuracy, thoroughness, and reliability of results for the job.Takes ownership for mistakes.
- Attends (or has an excused absence) for all mandatory in-services i.e., safety/health fairs, employee meetings, and specific departmental in-services.
CUSTOMER SERVICE
- Consistently demonstrates a commitment to Access Family Care’s Mission, to Serve the Underserved.
- Follows dress code and appears professional while on duty.
- Provides high quality customer services to internal and external customers.
- Retrieves and responds to voice messages timely.
- Greets everyone with friendliness and respect and resolves problems to the best of their ability or refers customers cordially to management.
- Answers and manages telephone calls with pleasant telephone etiquette.
SAFETY AND SECURITY
- Reads and understands HIPAA regulations and applies security measures to protect the privacy of patient information.
- Reads and understands ACCESS Family Care’s Policies and Procedures.
- Observes safety and security procedures and uses equipment and materials properly.
- Responds quickly and appropriately to all drills and codes conducted by management staff.
- Reports unsafe working conditions in timely manner to management.
- Adheres to program guidelines, policies and procedures, and reports all work related incidents/accidents timely to appropriate management and human resources.
- Participates in safety in-services.
- Follows proper reporting procedures for actual or potential incidents so follow up and or prevention can occur.
WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS
The individual in this position will have mobility within the clinic; working in an office environment with minimal exposure to temperature changes, noise, and dust. Employee may be exposed to body fluids, including blood. Regular schedules are established to meet the needs of our patients. Evenings and Saturdays may be required. Overtime may be required occasionally, with flexible scheduling arrangements as approved. Occasional travel may be required. Typically, while performing the duties of this position the employee will sit for most of the workday. Close vision is required to perform the duties of this position.