Description:
Customer Service Representative
Carpinito Brothers is a retail and wholesale supplier of farm fresh produce, landscaping products, and lawn/garden supplies. We are currently seeking an enthusiastic Customer Service Representative who is adaptable, hard-working, and a good problem-solver. This position will work in both our retail store and business office.
Our company strongly emphasizes quality customer service and needs a like-minded individual for our Customer Service Representative. We’re looking for someone to come to work with a smile and ready to treat each customer with professionalism, kindness, and respect. We have a very high call volume and the right individual for this job will be able to handle a variety of tasks while fielding these calls.
Responsibilities:
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Answer multi-phone line system; route calls and assist customers with placing orders and general questions
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Process online and emailed orders
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Greet visitors in a professional manner; provide visitors with information and direct them accordingly
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Receive and distribute incoming and outgoing mail and packages
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Maintain and order office supplies and equipment
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Assist with updates and general maintenance of company phone system and website
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Social media and marketing support
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Daily cash count balancing
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Run company errands as needed
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Handle additional related office duties that arise
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Provide additional administrative support to other departments as needed
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Other duties as assigned, including updating and sorting files, drafting and proofreading correspondence, and conducting research.
Requirements:
Requirements:
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Available Monday through Saturday between 7am and 7pm
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Minimum of 4 years related experience
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Polished computer skills: Microsoft Word, Excel, Outlook, Canva, Meta Business Suite & Google drive, Photoshop
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Must have strong oral and written communication skills
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High attention to detail, process oriented, and organizational skills
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Ability to multi-task while handling high volume of calls
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Dedicated to providing excellent customer service to our clients as well as your colleagues
Wages starting at $22.00 - $28.00 per hour, depending on experience.