We are currently seeking professional and experience customer service Representatives to come join our amazing team in the New Jersey area!
MUST LIVE IN THE NEW JERSEY AREA
Position: Customer Service Representative
Location: Remote (First 2 weeks of training will be onsite in Elmwood Park, New Jersey 07407 then will go fully Remote)
Hours: Tue - Sat (8:30am - 5pm)
Pay: $21.00
Start Date: ASAP
PRINCIPAL JOB DUTIES
Duties may include but are not necessarily limited to the following:
- Answers calls from internal and external clients and patients regarding any laboratory related issues.
- Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
- Report laboratory results using established protocols
- Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
- Place client supply orders
- Follows up with clients on consent forms, failed faxes and work all outgoing queues
- Understands the importance of Quality Service and how it is measured
EDUCATION:
EXPERIENCE AND REQUIRED SKILLS:
- 1-2 years of relevant experience
- Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener
- Prioritize and manage time efficiently.
- Computer literate
- Ability to multi-task in a fast paced environment
- Ability to handle stressful situations
- Problem solving skills, flexibility and ability to adjust to change
- Must exhibit comfortable interaction with technical staff and other departments
- Team player
- For immediate consideration please email an up-to-date resume and contact number to Austin.bustos@remx.com and mention the (Remote NJ CSR).