Description:
JOB SUMMARY
The Medical Assistant, non-certified, is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; and communicating with patients for instruction, information and assurance. Performs these and other tasks in an organized, efficient and productive manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Identify self verbally and by wearing name badge at all times while on duty.
-
Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant, non-certified, may undertake the following clinical duties:
-
Prepare medical instruments or equipment for use.
-
Prepare patient treatment areas for use.
-
Obtain and record patient vital statistics or other health information. Ensure the identification of the patient. Verify name and MCC # with requisition or appointment schedule, ensure labels are printed for all tests ordered.
-
Organize work and handle workload efficiently; organize an effective and efficient response to optimize productivity.
-
Maintain adequate supplies for testing, replenish supplies when necessary. Alert appropriate personnel when supplies are needed.
-
Enter physician directed and documented diagnostic orders into the approved EMR Order Entry system. Complete fax orders as needed and document confirmation of sent and received diagnostic orders.
-
Maintain safety procedures. Suggest ways to solve safety/health problems. Uses appropriate safety equipment (i.e. safety needles, sharps containers, Personal Protective Equipment/PPE). Decontaminate/sterilizes work area at end of day as needed.
-
Be proficient with standard concepts, practices and procedures within medical field.
-
Prepare charge tickets for appropriate tests and procedures performed.
-
Anticipate departmental needs and improve office efficiency by assisting other staff as necessary.
-
Answer patient questions in a friendly and professional manner; direct requests appropriately and efficiently.
-
Schedule procedures as necessary.
-
Answer calls and respond to voice mail in a timely manner.
-
Understand limitations of role as a non-certified Medical Assistant.
-
Perform other duties as assigned accurately and willingly.
- Physician has the option to delegate this responsibility to a mid-level provider.
CORPORATE CULTURE RESPONSIBILITIES
-
Follow established corporate and department-specific policies and procedures.
-
Attend all corporate and department-specific required training.
-
Uphold MCC’s Purpose, Values, and Vision.
-
Abide by MCC’s Corporate Culture Responsibilities.
-
Perform other duties as may be assigned cheerfully and willingly.
Requirements:
EDUCATION/EXPERIENCE REQUIREMENTS
-
Minimum education requirement is high school diploma or GED.
-
Medical office experience required in a clinical-based position.
KNOWLEDGE, SKILLS AND ABILITIES
-
Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
-
Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
-
Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
-
Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications.
-
Proficient in use of English language both in written and verbal communication.
-
Must be able to communicate with individuals of varying socio-economic backgrounds.
-
Good visual acuity, including color discrimination, is required.
-
Ability to work in hazardous and biohazardous areas.
-
Ability to work in an area in close proximity to other employees
-
Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Professional demeanor and recognition of privacy considerations for patients and families.
PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
-
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
-
Standing/Walking: Frequently; activity exists up to 2/3 of the time
-
Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
-
Ability to look at a computer screen for extended periods.
-
Ability to perform constant repetitive hands and finger motions.
-
Ability to work in various positions (standing, sitting, bending, and walking) for extended/long periods of time.
-
Talking (Must be able to effectively communicate verbally): Yes
-
Seeing: Yes
-
Hearing: Yes
EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
-
Must exhibit stable work behaviors daily.
-
Must possess adequate individual coping skills.
-
Ability to remain calm and professional regardless of workload or time constraints.
-
Must be able to work under stress and remain calm and professional.
WORK ENVIRONMENT
-
Exposed to frequent and constant interruptions in daily functions/schedule.
-
Must be available to customers and staff throughout the day.
-
May be required to work extended hours to meet department needs.
-
Clinical/Medical practice office operations.