Job Details
As the only Five-Diamond property in New York City’s SoHo neighborhood, the 46-story, 391-room hotel offers guests unsurpassed accommodations and sweeping views of Manhattan and the Hudson River. With paramount service, spacious accommodations, a world-class spa, outdoor pool, three food & beverage venues, and banquet and event space, The Dominick joins only two other premier hotels in New York City in Preferred Hotels & Resorts’ prestigious Legend Collection.
The Dominick is looking for a Housekeeping Manager with strong leadership skills and a strong attention to detail to join our team!
The Housekeeping Manager is responsible for managing all aspects of the Housekeeping Department including supervision, training and inspection, ensuring that all procedures are completed to the Hotel's standards.
Job Responsibilities:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive internal/external guest relations at all times. Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Have complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
Ensure that assigned staff have reported to work and clocked in properly; document and coordinate attendance.
Prepare and distribute assignment sheets to assigned staff and review priorities.
Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such and ensure security of keys.
Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
Conduct training of staff as assigned.
Report disciplinary problems to Director and participate in the counseling of employees.
Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Requirements:
-Perform job functions with attention to detail, speed and accuracy.
· Prioritize and organize.
· Be a clear thinker, remaining calm and resolving problems by using good judgement.
· Follow directions thoroughly.
· Understand guest’s service needs.
· Work cohesively as part of a team.
· Work under minimal supervision.
· Maintain confidentiality of guest information and pertinent hotel data.
· Ascertain departmental training needs and provide such training.
· Direct performance of staff and follow up with corrections when needed.
Compensation Details
Compensation: Salary ($60,000-65,000.00)
Essential Qualifications:
- Minimum 2 years experience as a supervisor.
- Supervisory experience in hotel industry.
- Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
- High school graduate, or experience equivalent there of.
- Fluency in English both verbal and non-verbal. Provide legible communication.
- Compute mathematical calculations.
PHYSICAL ABILITIES
1. Exert physical effort in transporting up to 50lbs.
2. Endure various physical movements throughout the work areas.
3. Reach 6 feet.
4. Satisfactorily communicate with guests, management and co-workers to their understanding.
Job Type: Full-time
Pay: $62,500.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Experience:
- Hotel management: 3 years (Required)
Work Location: In person