Job Description:
Join our team as a Host/Hostess where you will play a vital role in providing exceptional hospitality to our guests. As a Host/Hostess, you will be the first point of contact for our customers, ensuring a positive and welcoming experience from the moment they arrive.
Responsibilities:
- Greet and seat guests in a friendly and timely manner
- Manage reservations and waitlists efficiently using <Toast/lLightspeed POS> system
- Assist in maintaining cleanliness and organization of the host stand and lobby area
- Answer phone calls with professionalism and assist callers with inquiries or reservations
- Collaborate with servers and kitchen staff to ensure smooth flow of service
- Provide excellent guest services by addressing any customer concerns or special requests
- Uphold high standards of <customer service> and guest relations throughout the dining experience
Requirements:
- Previous experience in a hospitality or restaurant setting is preferred
- Familiarity with <POS> systems, specifically <Toast/Lightspeed POS>, is a plus
- Excellent communication skills to effectively interact with guests and team members
- Proficient in phone etiquette and handling reservations
- Strong customer service orientation with a focus on enhancing guest satisfaction
Joining our team as a Host/Hostess offers the opportunity to be an integral part of creating memorable dining experiences for our guests. If you are passionate about providing exceptional service, have a friendly demeanor, and thrive in a fast-paced environment, we encourage you to apply for this position.
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Expected hours: 6 – 8 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Physical setting:
- Bar
- Casual dining restaurant
Shift:
- 8 hour shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Oxon Hill, MD 20745 (Required)
Ability to Relocate:
- Oxon Hill, MD 20745: Relocate before starting work (Preferred)
Work Location: In person