Job Overview
We are seeking a friendly and attentive Host/Host to join our team. The ideal candidate will provide exceptional guest services and ensure a warm welcome to our restaurant. As a key member of our front-of-house team, the Host/Host will play a crucial role in setting the tone for our guests' dining experience.
Duties
- Greet guests and manage seating arrangements to optimize table turnover and guest satisfaction.
- Welcome guests and take orders via phone or in-person, ensuring that all information is accurate and up-to-date.
- Manage the flow of guests through the restaurant, ensuring efficient service and minimizing wait times.
- Maintain a clean and organized dining area, including the lobby, entrance, and outdoor spaces.
- Monitor the restaurant's POS system and keep track of orders and seating assignments.
- Provide exceptional customer service, responding promptly to guests' requests and resolving any issues that may arise.
- Assist with maintaining a clean and organized server station, ensuring that all necessary supplies are readily available.
- Collaborate with the management team to ensure seamless service during peak periods.
- Provide guest relations support, addressing any concerns or complaints in a professional and courteous manner.
- Help with opening and closing duties, including preparing the dining area for service and conducting end-of-shift cleaning tasks.
Skills
- Proven experience in a restaurant, hotel, or hospitality setting, with a focus on guest services.
- Excellent communication skills, with the ability to effectively communicate with guests and team members.
- Ability to work in a fast-paced environment, juggling multiple tasks and prioritizing responsibilities as needed.
- Strong customer service skills, with a commitment to delivering a high-quality dining experience.
- Proficiency in using a POS system and other restaurant technology.
- Experience with guest relations and conflict resolution.
- Physical stamina to stand for extended periods and perform tasks that require lifting and bending.
- A friendly and welcoming demeanor, with a passion for delivering exceptional guest experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Job Types: Full-time, Part-time
Pay: $12.50 - $13.00 per hour
Ability to Commute:
- Blue Bell, PA 19422 (Required)
Ability to Relocate:
- Blue Bell, PA 19422: Relocate before starting work (Required)
Work Location: In person