JOB DESCRIPTION
Position: Patient Care Coordinator
Reports To: Executive Director
Job Summary: Primary responsibilities are to facilitate the providers office schedule, maintain proper business and patient records, as well as inventory for the practice. This entails performing (1) receptionist duties, (2) scheduling patients, (3) preparing and maintaining current patient information, and (4) performing general office duties.
Education and Experience:
1. High School Diploma
2. Two years’ experience in a medical office preferred.
3. Equivalent combination of education and experience may be considered with management approval.
4. Familiarity with the health care industry and/or medical practice operations such as, patient privacy practices, health insurance processes, and medical terminology is preferred, but not required.
Essential Skills and Abilities:
1. Commitment to delivering outstanding customer service regardless of circumstances.
2. Ability to work as a team member.
3. Able to successfully manage multiple projects/tasks simultaneously, including prioritization of tasks, shifting of deadlines, coordination with multiple individuals, implementation of organizational and tracking processes, etc.
4. Skillful in adapting a well-spoken communication style to interact with a variety of personality types, while ensuring any message is conveyed clearly and concisely.
5. Highly motivated and organized.
6. Strong computer skills with working knowledge of the latest versions of Microsoft® Office and NexTech practice management software ability to work in other programs and quickly adapt to new software.
7. Empathetic with patients’ need and concerns.
8. Excels under pressure.
9. Substantial knowledge of general medical office procedures, products and terminology.
10. Attentive to detail.
11. Exceptional oral and written communication skills; capable of maintaining a high level of professionalism at all times and representing the practice appropriately in emails, telephonically, and in conversation.
12. Commitment to maintaining progressive knowledge and skills essential to successfully perform the duties outlined herein.
RESPONSIBILITIES:
Job Description Page 2
Patient Care Coordinator
1. Patient Experience
o Serve as the primary point-of-contact for all patient inquiries including, telephone, email, and website.
o Schedule patients for appointments.
o Provide new patients with initial documentation and medical history forms to complete. o Greet patients warmly and professionally.
o Obtains patient signatures on appropriate forms.
o Collects payments. o Ensure charts and all forms are ready for providers.
o Review pricing, practice specials, and/or financing options with patients.
o Schedule appointments, as well as post/follow up appointments.
o Complete follow-up correspondence with all patients, as appropriate. o Order departmental office supplies as needed.
o Conducts daily checks on product inventory with a thorough check performed monthly on all product lines.
o Responsible for opening and closing office.
o Confirms patient appointments and all necessary information is collected for appointments.
o Make follow up calls from all sources of leads.
o Perform all other duties as required.
Job Type: Part-time
Schedule:
Application Question(s):
- List your social media handles.
- Describe a experience you had in receiving excellent customer service.
- Why do you think you would be a good fit for Privé Medical Spa?
- How would your friends or current co-workers describe your personality?
- Do you have open availability for a flexible work week?
Work Location: In person