Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.
Duties:
- Handle inbound customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Resolve customer complaints in a professional manner
- Conduct data entry and maintain customer records
- Upsell products or services to increase revenue
- Perform outbound calling for follow-ups or surveys
- Other clerical duties as needed by management
Requirements:
- Proven experience in customer service or related field
- Excellent communication skills in English; proficiency in Spanish is a plus
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and recommend solutions
- Familiarity with phone etiquette and customer service best practices
This position offers a competitive salary, opportunities for career growth, and a supportive work environment. If you are passionate about delivering top-notch customer service, we would love to hear from you!
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Commute:
- Alvin, TX 77511 (Required)
Ability to Relocate:
- Alvin, TX 77511: Relocate before starting work (Preferred)
Work Location: In person