Customer Service
Austin Veterinary Diagnostic Hospital
9324 HWY 290 west
Austin TX,78736
URGENTLY HIRING!
We make coming to the vet awesome!!!
Do you love animals, talking to people, and want to be part of an awesome team? If you answered yes to all 3 then we are looking for you. We have an opening for a Client Relations Specialist at our veterinary hospital. This coveted position requires a confident, friendly, outgoing, flexible, smart, and fun person to be successful. Is that you??
At AVDH we work as a team to give our clients and their pets the best possible care by using the most advanced diagnostics and surgical equipment. This allows us to make quick and smooth transitions from examination, to diagnosis, to implementing a proactive treatment plan. We present proactive solutions for pets of all ages and offer a general and specialty practice under one roof. Our clients are family and building long lasting relationships with you and your pet, while giving exceptional care is our mission.
Client Relation Specialist
Responsibilities
- Strong client service skills a must
- Ability to work well with doctors and staff while maintaining a professional and diplomatic demeanor
- Excellent written and verbal communication skills
- Work with a team to offer the best customer experience
- Excellent interpersonal skills
- Professional phone etiquette a must
- Comfort in presenting treatment estimates and invoices
- Ability to prioritize and integrate a proactive approach to customer inquiries
- Ability to request assistance as needed
- Comfort in filling and explaining prescriptions to the client
- Strong technical aptitude with the ability to quickly learn and adjust to new systems
- Strong problem solving and decision making skills
- Effective organizational, multi-tasking and time management skills
- Ability to sit for long periods of time
- Proficiency in written and verbal English required, bilingual English/Spanish skills a plus
- Days, nights and weekend availability
Education and Requirements
- High School Diploma Required
- Microsoft office applications experience required
- 2 plus years’ customer service experience a must
- Database entry experience a plus
- Previous experience in the customer facing veterinary field a plus
- Passion for animals and animal health
- Evening and weekend hours required
- Availability to work all open hospital hours
- Maintain a positive, can do attitude when dealing with clients and the team
- Must be able to lift up to 50 lbs.
- No visible tattoos, bright colored hair or body piercings
- Ability to work in emergency and high stress situations
- Scrubs supplied
- Drug test and background test required for employment
- Please review our location prior to applying (in between Oak Hill and Dripping Springs)
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person