Job Description:
Timberline Billing Service is looking for a Part-Time Client Services Assistant to join our team. This person will work out of our Peoria, Illinois office.
We are looking for someone to work Part-Time, Seasonally. What does this mean?
Monday to Friday between the hours of 8:00a and 4:00p, we would like someone to work 25 hours a week. You can pick your schedule from there! Great "Parent hours" or "Retired hours". This position will also be Seasonal. Working between the months of August to May each year with June and July off.
If you are looking for part-time work, outside a retail environment, in an office setting with flexibility. This could be a great fit.
Job Summary
Summary: Will coordinate and implement activities and programs necessary to provide beneficial client relations within the organization’s standards and long-term strategy. Typical work hours: 9:00am - 2:30pm, Monday-Friday. Seasonal: August to May. June - July off. Great "parent" hours. Drop kids off at school and pick them up, off during no school summer months.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintain client contact and enhance client relations strategy by interacting politely and professionally with clients via e-mail, letter, face to face, and telephone, and virtually to ensure all clients queries are understood, well-investigated and resolved. Provide advice and guidance on website navigation and application.
- Provide information in detail and educate clients on the skills of effectively submitting required documentation for the claim processing. Plan, conduct and implement training programs customized to all skill levels in regards to completing electronic claim submission using T-TRAK effectively and completely.
- Perform data entry tasks along with conducting research on various state websites for the purpose of Medicaid number lookups, student verifications and other possible projects.
- Promote the company scholarship award.
- Assist supervisor or management team with any assigned special projects and provide backup when needed.
- Maintain professional strong working relationship with clients, colleagues, and numerous stakeholders. Actively develop relationships with key users and be aware of client feedback on process and possible process improvements with result of retaining and increasing client’s claiming.
- Monitor performance of client coops &/or school districts by collecting relevant information. Ensure client is in compliance with state and federal requirements in the event of an audit.
- Determine required/needed trainings and deliver trainings to the client.
- Determine relevant quality assurance training required &/or needed and deliver required trainings.
- Receives and screens visitors and telephone calls; answers routine questions and routes others to the appropriate staff person for handling
- Creates and distributes weekly, monthly, quarterly, and/or annual reports to client contacts
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 25 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
Ability to Relocate:
- Peoria, IL 61614: Relocate before starting work (Required)
Work Location: In person