Senior Commercial Lines Account Manager
Dallas, OK
BancFirst Insurance Services: 5800 Granite Parkway, Suite 400 Plano, TX 75024
Full Time
POSITION SUMMARY
This position is responsible for servicing a book of business in a timely, accurate and positive manner with the input of the producer on the account, if a producer is on the account. This position may also provide a sales/consultative role while managing all aspects of the relationship to ensure a high level of service satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
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Renewal & New Business
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May initiate or attend meetings with the producer(s) to discuss marketing plans for accounts that expire up to 120 days in advance.
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Reviews expiring exposure and requests exposure updates from the clients; on new business enters completed applications in EPIC provided by the producer.
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In coordination with the producer prepares and sends out submissions to markets and/or quote products on-line.
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Negotiates terms and pricing with underwriter.
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Authority to execute and bind the Agency and its customers to insurance and finance contracts.
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Review quotes, make recommendations, and verify that coverages are as desired and prepare proposal;
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Bind Coverage with carrier prior to expiration; invoice all accounts within the month they are incepted;
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Oversees the renewal process by working with account service team. Including but not limited to ensuring coverage is bound, issuing renewal certificates and auto identifications, auto-renewals are processed and account is invoiced in the proper month.
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Works with service team to ensure the policies are received and prepared for delivery to customers.
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Participates in regular meetings with the customer and assists in the customer insurance decisions.
Accounting/Audits-
Responsible for resolving accounting discrepancies to producers and clients.
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Works with producer(s) to manage accounts receivable; paying particular attention to balances over 90 days old.
General-
Requests and tracks the processing of policy changes and endorsements; works with Processor/Assistants in execution of this process
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Ensures the accuracy of information in the Agency Management System;
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Issues certificates within 24 hours and Auto ID Cards
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Orders Loss Runs when necessary; works with claims adjuster to assist in handling of claims as needed.
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Responsible for the accuracy of work given to Processor/Assistant.
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Processes endorsements w/ assistance from Processor/Assistant.
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Generally handles larger and more complex accounts than AM III and book is larger in size in terms of number of accounts and/or commission handled. Book commission will typically exceed $800,000.
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Maintains positive and professional working relationships with clients, carriers and other employees in the office.
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Will mentor, train and possibly supervise processors, assistants or account managers.
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May represent the Agency with customers and make decisions along with or separate and apart from the producer.
PREFERRED SKILLS AND QUALIFICATIONS
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High School education required with college degree preferred or equivalent experience &/or education
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Typically has at least 6 years of experience as an Account Manager
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Advanced knowledge of Commercial Property/Casualty coverages.
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Current insurance license and typically maintains a CIC, CRM or other higher level professional designation.
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Grasps computer technology including use of Word and Excel and other relevant Agency Operating programs.
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Ability to maintain accurate work
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Demonstrates professional tactful negotiation and persuasion skills to achieve objectives.
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Organizational and Time Management skills to prioritize workloads and meet deadlines.
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Verbal, written and interpersonal skills to interact with associates at all levels of responsibility.
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.
Diversity…Our differences enhance business performance.