The Maintenance Administrator is responsible for coordinating and facilitating resident work orders. They are responsible for coordinating with outside contractors and the maintenance team. They serve as a point of contact for tenants thus setting the tone of the experience through in person, phone, and email interactions. Must be resourceful, an independent thinker, and self-sufficient as well as self-motivated.
This individual will attend a weekly meeting in person; however, day-to-day duties and responsibilities are performed remotely from their home.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Maintaining positive relationship with residents by interacting via phone, email, text, and online portal
- Reviewing, revising, and overseeing preventative maintenance program by creating and assigning annual and monthly recurring work orders
- Creating a master list of annual and monthly inspections, reviewing, and assigning recurring work orders
- Reviewing work orders daily to ensure they are being completed accurately, timely and charged appropriately
- Scheduling and attending weekly meeting with the Maintenance Team
- Creating and maintaining on-call schedule
- Approving mileage and timesheets
- Coordinating inspections: pre-move, move-in, unit ready, pre-move out, move out
- Creating and implementing inspection vacancy checklist and schedule work orders accordingly
- Coordinating city inspections with Assistant Property Manager
- Determining required city inspections, scheduling and coordinating them to ensure appropriate team member is in attendance for scheduled inspection
- Coordinate blight ticket work orders at Property Manager's direction
- Scheduling and monitoring work orders throughout the day, updating, creating, assigning, and closing out
- Working with Property Management when ownership approval is required
- Re-assigning work orders when necessary to the best resource available
- Setting up new vendors in AppFolio
- Ensuring vendors are closing out work orders and scheduling follow-up work orders as needed
- Following up with tenant at completion of work order
- Maintaining schedule of contracted work performed throughout the portfolio
- Coordinating, submitting for approval, and tracking contracts and purchase orders
- Maintaining service agreements & required tenant and vendor certificates
- Developing, implementing, and auditing key system
- Preparing monthly work order tracking report for COO
- Preparing weekly work order priority list
- Assisting in other projects as needed
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High school diploma required, Associate’s degree a plus;
- Minimum 3-5 years’ experience in property management, single family home experience a plus
- Strong computer skills required, SLACK and Monday a plus
- Must be a self-starter with outstanding customer service skills and a professional demeanor
- Excellent verbal and written and communication skills required
- Must be efficient and effective with strong attention to detail
- Must have ability to prioritize tasks and exercise sound judgment
- Proven experience in task execution
We offer competitive compensation, and many perks and benefits including;
- PTO
- 14 Paid Holidays
- Medical/Dental/Vision Benefits
- Short- and Long-Term Disability
- Life Insurance
- Fitness Reimbursement
- 401k
- Parental Leave
- Bereavement
- Furternity
- Pawreavement
To apply, please submit your resume highlighting your relevant experience.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Application Question(s):
- You understand that you are required to attend a weekly meeting in person in Detroit area.
Experience:
- Property Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Location:
Work Location: Remote