Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!
Compensation:
$16 - $18 hourly
Responsibilities:-
Make accurate modifications to consumer policies depending on the information supplied
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Follow-up on client interactions in a thorough manner to ensure customer satisfaction
- Validate client insurance coverage and present policyholders with proof of insurance documents
Qualifications:-
Excellent active listening, interpersonal, and communication skills
- Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
- You must have previous customer service experience for this position
- A general understanding of insurance policies and schedules is preferred
- Position requires a high school diploma or GED equivalent
About Company
Soul Dental is a contemporary, energetic, and growing company co-founded by two female friends. Our mission is to consistently provide exceptional customer service with high-quality dental care that is affordable for the majority of the public with PPO Insurance. We provide multi-specialty services so that it is convenient for our patients and offers a wonderful learning opportunity for our Doctors. With music playing in the background and a surrounding atmosphere with the latest technology, Soul Dental is truly a wonderful team environment where everyone can learn and grow.