Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
Is professional in all actions and appearance
Ensure compliance with regulatory parameters
Uses resources wisely – as if they were one’s own.
Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
Demonstrates a personal commitment to ensuring a clean and safe working environment.
Anticipates patients’/customers’ needs and acts accordingly.
Works to enhance patient satisfaction
Assist patients and families
Analyzes problems from the customers’ point of view.
Honors patient/customer/employee confidentiality.
Seeks feedback on how to improve performance and offers constructive feedback, as well.
Applies learning for improved performance.
Presents self professionally & demonstrates professional behavior during interactions with others
Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
Clinical Education
Staff Education: Provides a formal presentation of evidenced-based information (i.e. in-service)
Attendance at institutional in-services, staff meetings and/or continuing education programs