Coastal Health is searching for a motivated self starter Area Training Specialist to join our growing team.
The Front and back office Office Area Training Specialist specializes in developing, facilitating, and delivering front office clinic training in both the clinic and classroom settings. The training specialist assess and works closely with administrative departments (office managers, billing managers, credentialing, IT, finance, and more) to develop and implement training and development plans, improving the effectiveness of the clinic.
This position's benefits include, but are not limited to competitive wages, health insurance, life insurance, vision insurance, dental insurance, short- & long-term disability, 401k, up to 3 weeks paid time off, 7 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company.
Responsibilities:
Develops, implements, and assess new and existing employee training specifically for the front office positions: Check In/Out, Referral Coordinators, Phone Representatives, Scheduling Coordinators, Insurance Verification, Management, and other positions.
Conducts new hire orientations ensuring a smooth handoff or transition from orientation to new hire training.
Conducts classroom trainings for appropriate new hires based on their position for their first week of employment.
Develops and implements training plans for new hire employees following their initial first week of employment, outlining details including who will be conducting training, the duration, milestones and more.
Develops and maintains training outlines for all front office positions.
Initiates and collects pre-training and post-training employee assessments to ensure effective training practices and makes adjustments to training plans accordingly.
Initiates and collects post-training satisfaction surveys from office managers and employees trained.
Communicates regularly with office leaders to identify on going employee training needs and organizes and implements training based on those needs.
Delivers weekly Action Reports to the VP of HR highlighting successes, areas of concerns, and potential questions or support needed.
Monitors and assists with the development and day-to-day functions of the float team.
Stays up to date with insurance changes and requirements for all offices.
Ensures strategic alignment of the training department with company goals.
Develops and optimizes training processes for efficiency.
Keeps training tools up to date and send updates to all front desk, eligibility specialists, and referral coordinators.
Engages in communication with team covering motivation, urgent needs, concerns with offices/staff, upcoming events, training opportunities, IDP development.
May assist with the coordination and scheduling of coverage requests for the float team.
Assists new hires with obtaining the necessary website logins for insurance eligibility, referrals and authorizations.
Acts as a liaison between support staff, front office staff members, and referral/procedure coordinators, sharing any updates and pertinent information.
Assists and works with other office managers and staff members to maintain a smooth, efficient flow of administrative operations, ensuring that patients are served as efficiently and effectively as possible.
Assists and works with other office managers with evaluating, training, and coaching individuals and organizational performance to ensure training and performance of staff is meeting clinic needs and improving performance.
Keeps current with changes in employment and privacy laws, HIPAA requirements and other relevant laws and regulations as related to all medical office operations.
Supports and upholds established policies, procedures, objectives, quality improvement, safety, environment and infection control, and codes and requirements of accreditation and regulatory agencies.
High school diploma or equivalent required, higher education in health care preferred. 3 years experience in healthcare required.
Performance Requirements:
Knowledge:
Knowledge of medical practices, terminology, and reimbursement policies.
Knowledge of EMR systems used amongst the company. Athena preferred.
Knowledge of office processes and protocols
Knowledge of insurance guidelines and requirements for collections, reimbursement, referrals and authorizations
Skills:
Skill in training and development.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in problem solving.
Skill in verbal and written communication.
Abilities:
Ability to read, interpret, and apply policies and procedures.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.