Job Description
**PREVIOUS FRONT DESK EXPERIENCE NEEDED. MUST BE AVAILABLE TO WORK EITHER 7AM-3PM, 3PM-11PM Or 11PM-7AM**
Job Summary:Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guest, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay.
Job Duties:
- Welcome guest in a friendly, prompt and professional matter
- Answer phone in a prompt and courteous manner
- Maintains an inventory of vacancies, reservations and room assignments.
- Knowledgeable about the hotel; room types, room locations, room rates, etc.
- Communicate room status updates with the housekeeping department by notifying housekeeping of all late check-outs, early check-ins and special request
- Communicate guest room maintenance work with the engineering and maintenance division
- Up-sell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions in accordance with established procedures: posting all charges, completing cashier and other reports, handling deposits
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow - up
- Properly handling guest complaints; being able to make appropriate service recovery gestures in order to ensure total guest satisfaction
- Promote TEAM WORK and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Must be open to working on weekends and holidays, must have a flexible schedule
Please send resume or apply in person at 9825 Leitner Drive, Pineville, NC 28134'
'
Work Remotely
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
Schedule:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person