Position Overview:
We are seeking a dedicated and detail-oriented wholesale Customer Service Rep to join our dynamic team. This role is crucial in supporting our Wholesale Manager and ensuring the smooth operation of our wholesale processes. The ideal candidate will have excellent customer service skills, be bilingual in English and Mandarin, and have experience in logistics and inventory management.
Key Responsibilities:
- Provide comprehensive support to the Wholesale Manager.
- Check on product availability and ensure inventory levels meet customer demands.
- Follow up on any issues related to wholesale orders promptly and efficiently.
- Handle the creation and distribution of invoices to wholesale customers.
- Work closely with trucking companies to arrange shipments, including booking trucks and selecting vendors.
- Follow up on wholesale customer orders and ensure timely deliveries.
- Prepare and manage all necessary documentation for wholesale shipments.
- Communicate effectively with wholesale customers to address inquiries and resolve issues.
- Maintain accurate records of shipments and inventory.
Requirements:
- Bilingual in English and Mandarin (preferred).
- Strong customer service skills with a focus on wholesale operations.
- Experience working with trucking companies and coordinating shipments.
- Ability to manage inventory and keep track of product availability.
- Excellent organizational skills and attention to detail.
- Proficient in creating and managing shipment documents.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
Preferred Qualifications:
- Previous experience in a wholesale or customer service role.
- Familiarity with logistics and vendor management.
- Proficiency in using inventory management software.
Benefits:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and development.
If you are a proactive, bilingual professional with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Microsoft Excel: 1 year (Required)
- Inventory management: 1 year (Required)
Language:
Ability to Relocate:
- Corona, CA: Relocate before starting work (Required)
Work Location: In person