One of our clients, a Japanese telecommunication company seeks an IT Support Technician.
Job Description
Will work in a 24x7 Operation Center environment performing a wide variety of tasks to include:
1) Problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments.
2) Ensure tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure.
3) Provide periodical updates to customers and various internal departments.
4) Resolve critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
5) Perform internal system maintenance activity.
6) Monitor the status and performance of services and facilities.
7) Handing remote hand requests from related party.
8) Perform related site inspection.
9) Primary location for this job is listed in the above. However depend on the project status, other location in Plano, TX area will be assigned temporarily.
Qualification / Requirement
1) Has basic understanding of Networking and IT infrastructure.
2) Clear communicator both written and verbal.
3) Capable of multi-tasking, time management and prioritization of workload.
4) Ability to assess faults, priorities, respond and escalate accordingly.
5) Willing to learn and develop new skills.
6) Co-operate with teammates and other departments.
7) Always think “Customer first”.
8) CCNA, CCNP are preferred.
Working hours
24/7 Shift rotation (7:00-19:00 / 19:00-7:00 CT) include weekends and holidays.
Job Type: Full-time
Work authorization: United States (Required)
Work Remotely: No
Benefits
- Medical & Dental & Vision
- Life Insurance and AD&D
- Short-Term Disability Insurance
- Term Life & LTD Insurance
- Flexible Spending Account (P&A)
- Employee 401 (K) Savings Plan
- Vacation Time
- 1st year Ten (10) days Prorated
- 2nd year (12) days
- 3rd year (14) days
- 4th year (16) days
- 5th year (18) days
- 6th and after (20) twenty days
- Thirteen Paid Holidays per year
Job Type: Full-time
Pay: $24.04 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Ability to commute/relocate:
- Carrollton, TX: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- IT infrastructure: 3 years (Preferred)
License/Certification:
- CCNA (Preferred)
- CCNP (Preferred)
Work Location: In person