Description
Position Title:
Systems Analyst V
Class/Group:
0256/B25
Military Occupation Specialty Code:
Army 25B, 255A; Navy IT, 182X, 682X, 782X; Coast Guard IT, ISM; Marine Corps 0171
Fair Labor Standards Act Status:
Exempt
Number of Vacancies:
1
Division/Section:
Chief Operations Office/Program Operations/STS Operations
Salary Range:
$5784.58 - $7708.33 / monthly
Duration:
Regular
Hours Worked Weekly:
40
Work Schedule:
This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.
Travel:
Occasional
Agency Address:
300 West 15th Street, #1300 / Austin, Texas 78701
Work Address:
9500 Metric Blvd, Austin, Texas 78758
Web site:
https://dir.texas.gov/
Refer Inquiries to:
People and Culture Office
Telephone:
(512) 463-5920 or (512) 463-5920
How To Apply:
- Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
- You must create a CAPPS Career Section candidate profile or be logged in to apply.
- Update your profile and apply for the job by navigating through the pages and steps.
- Once ready, select “Submit” on the “Review and Submit” page.
Special Instructions:
- Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
- Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Interview Place/Time:
Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration:
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship:
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.
What We Do
The Texas Department of Information Resources is the state agency charged with protecting the state’s data and critical technology infrastructure, managing a multi-billion-dollar cooperative contracts program, and providing strategic technology leadership, solutions, and innovation to all levels of Texas government. DIR is a fast-paced and collaborative environment with highly motivated and engaged employees dedicated to achieving the best value for the state.
Position Summary
This position performs systems analysis work and technical activities required for DIR’s outsourced shared services contracts. Acts as an Operations technical contact and working counterpart with the service delivery tower leads and technical architects from the outsourcing Service Provider’s. Provides on call support for Major Incidents working closely with service delivery tower leads and provides updates to leadership. Works under minimal direction of the Operations Division Director with considerable latitude for the use of initiative and independent judgment.
- Leads and contributes to the creation of service delivery processes developed by the Service Provider. Specifically: Incident, Access, Security, Request, Event, Change, Service Level, Problem, and Availability Management.
- Provides expert technical and operational guidance to DIR engineering in support of new contract services.
- Provides expert technical and operational guidance to Service Delivery in support of Problem, Change, Release and Configuration Management processes and provides oversight of major incident management.
- Provides expert information and advice regarding server, network, mainframe and data center environments; provides overall guidance to the Service Provider Account Team regarding the operational related needs of DIR and DIR customers.
- Work with Service Provider(s), DIR Service Representatives and/or DIR Customer Agencies in identifying, escalation and troubleshooting to resolve network, compute, storage, and application issues, performance problems to include after hours on call support as needed and communicate status to leadership.
- Monitors service provider’s technology architecture and standards; assesses service provider’s quality of technical support and ensures appropriate on-going receipt of services from the Service Provider; analyzes service level metrics reports and data exports to assess Service Provider on-going server performance; uses automated tool to analyze data exports and spreadsheet data addressing usage of capacity, disk storage, tape, etc.
- Reviews performance reports and identifies issues or opportunities for continuous improvement; develops or enhances server and network related performance metrics to facilitate evaluation of work activities; reviews benchmarking approach and participates in server benchmarking activities; develops and recommends modifications to server related DIR information technology infrastructure standards.
- Performs other work-related duties as assigned.