15% of the world’s population will have some sort of a disability during their lifetime, according to the World Health Organization. Those include people with different disabilities, including vision impairments, motor impairments, cognitive and deaf and hard of hearing.
This is an opportunity to join a team that will focus on disability technical support for various technology products. As a disability support agent, you will work directly with customers to support, troubleshoot and collect valuable feedback on accessible products, features and functionalities.
Note: This position is fully remote. All candidates must be able to meet all work from home requirements listed below. In order to be considered for this opportunity, applicants must reside in Austin, Texas.
Specific Responsibilities May Include:
- Respond to customer needs quickly and with accuracy
- Provide excellent customer support in every situation
- Communicate clearly in a friendly manner
- Work collaboratively with team members of different departments
- Assess and assure quality of work
- Enjoy and be energized in delighting customers
- Work well within a team and as an individual
- Identify issues and escalate to a point of contact in an organized and timely manner
Required Experience, Skills & Competencies:
- 2 years in the customer support field or relevant experience
- Familiarity with accessibility tools in any capacity (personal or professional experience)
- Exceptional communication and interpersonal skills (written and verbal)
- Organizational, multitasking, and prioritization abilities; excellent attention to detail.
- Ability to work independently and part of a large cross-functional team
- Must be comfortable with a fast pace, ever-changing environment
- High school diploma or equivalent
- Ability to pass a US nationwide criminal background check
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Pay: $18.97 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Remote