Job description
Job Description - Dispatcher
Pinnacle Car Services, Inc. is looking for a self-motivated, confident individual to join our Transportation Division located in Springdale, Arkansas as a Transportation Coordinator. We are looking for candidates with strong customer service skills and data entry experience who can jump right in and make decisions with little to no direction.
- The job is fast-paced, demanding and rewarding, requiring the ability to multitask while remaining detail oriented.
- The job involves customer communication, dispatch communication, and compliance.
- Eligible candidates will have a positive attitude and ability to relate to our clients and internal customers (drivers).
- Must be willing and able to drive if needed due to scheduling conflicts / last minute additions.
Job Responsibilities (Dispatch) include, and are not limited to:
- Fielding a very high volume of calls from clients scheduling rides and updating existing rides.
- Direct drivers to the next location.
- Dispatch rides accurately and on-time.
- Accurately provide pricing for rides to clients.
- Ability to multitask and manage diverse details to excel in a high energy environment with shifting priorities.
- Attention to detail is critical.
- Excellent listening skills and communication skills.
Job Responsibilities (Driver) include, and are not limited to:
- Safety is our number one priority - all drivers must comply with FMCSA regulations, company policies, and city, state, federal laws, including traffic laws.
- Operate vehicles in such a manner that proper care is given to passengers and equipment at all times.
- Oversight of all safety regulations and vehicle operations and manage communications between driver(s) / clients effectively to deliver our Pinnacle Car Services, Inc. service model and ensure US DOT compliance.
- Provide punctual, satisfactory customer service per customer request / expectations and maintain customer safety any time customers are on board or near your vehicle.
- Perform pre / post-trip inspections, complete required logs, and maintain vehicle cleanliness, fuel, and maintenance.
- Be proficient in English (written / verbal) for basic business communication.
- Perform additional duties as assigned.
Qualifications:
- Eligible candidates must have flexible work hours.
- Candidates must be at least 25 years old to apply.
- Candidates must have experience with MS Office, Google Office Suite and Gmail.
- Data entry and customer service experience is a plus but not required.
- Bi-lingual a plus but not required.
- Possess a class D Driver’s License with a passenger endorsement.
- Candidates must have experience using applications on smartphones and be able to access email.
- Candidates must pass a DOT physical, pre-employment drug screening, and a background check before being eligible for employment.
- Eligible candidates will have 2-5 yrs. of experience transporting passengers OR 2-5 years of customer experience.
- Experience in customer service protocols and processes, including quality standards and personal customer support before, during, and after the service experience.
- Must have an acceptable driving record (MVR):
- Have no more than 2 moving violations within the last 12 months
- Have no more than 4 moving violations within the last 3 years
- Have no more than 1 minor accident within the last 3 years
- Have no major accidents, no reckless driving charges, no DUI’s, and no DWI’s. (Failure to appear, for any of the above citations or charges, will be considered a violation.)
- Have no suspensions or revocations within the last 5 years
- Experience with SAMSARA is preferred but not required.
We set the tone for success and reward your hard work, dedication and contributions:
- Exposure to tenured leaders who invest time in teaching our service-based sales business model.
- A hands-on approach to “learn by doing” coming into role, with exposure to the various services and customers.
- Successful employees are often promoted with opportunities in Sales and Marketing or Operations.
Job Type: Full-Time Position Open
Sunday - Thursday: 11:00 PM- 8:00 AM
Salary: $17.00 per hour
Benefits:
- Health Insurance
- Paid Time Off
- Dental Insurance
- 401(k)
- Vision Insurance
- Employee Referral Program
- Employee Discount
Work Location: In person
Supplemental pay types:
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person