We are currently looking for an experienced IT Manager to join our team.
The IT Manager is responsible for ensuring IT services meet client needs and expectations as agreed to in their agreement. The main competency of this role centers on the disciplines of operations management and/or delivery of services.
This responsibility includes full life cycle management for each service: definition, design, construction and operation, as well as the evolution of service offerings in partnership with stakeholders. IT Managers are responsible for all phases of life cycle management of the service and to ensure continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations and developing tech culture based road maps to our clients.
The IT Manager is responsible for standardizing work intake processes, prioritizing work, and all aspects of workforce planning including ensuring client needs and expectations are met at every turn. IT Managers provide structure, guidance and support for budget planning.
Responsibilities:
- Maintain the Stability of assigned client environments
- Understand when things are not working correctly in an environment
- Identify where potential risks are due to configurations
- Should be naturally curious - dig into accounts without being asked and review assigned environments
- Should be able to easily identify deviations in best practices in an environment
- Maintain the Performance of assigned client environments
- Escalate high priority items and prioritize workday accordingly
- Evaluate environments for chronic/recurring issues and investigate source
- Be primary point of contact for clients and be able to intelligently discuss any issues in the environment and how they would need to be remediated
- Lead client consultations by gathering information from the client to provide the correct path forward for their business
- Client agreement reviews
- Client budgeting for future projects & business needs
- Additional issues/responsibilities that may arise
Requirements:
- Bachelor’s degree or higher in Computer Science or a related field or 5 years equivalent work experience
- At least 5 years relevant work experience in managing and directing small and large scale IT projects
- Advanced knowledge of IT infrastructure, networks, databases and systems
- Ability to delegate or escalate tasks as necessary to ensure optimal client satisfaction
- Ability to actively manage multiple tasks simultaneously moving items forward for clients
- A proactive approach towards problem solving
- Time Management Skills
- Problem solving skills
- Proven aptitude for staying up-to-date on industry trends that may impact customer service operations
- Operating systems, including Windows, Linux, Mac OS X,
- Networking technologies such as TCP/IP, DNS, DHCP, VLANs, routers and switches
- Server hardware components such as processors, memory, storage devices and other peripherals
- Virtualization technologies such as Hyper-V, VMware or Citrix
- Backup systems such as Axcient, Acronis, Datto
- Security protocols such as firewalls, antivirus software and intrusion detection systems
- Storage area networks (SANs) and network-attached storage (NAS) solutions
- Database management systems like Oracle or Microsoft SQL Server
- Cloud computing infrastructure with Amazon Web Services (AWS), Microsoft Azure
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients
- Attention to detail when documenting troubleshooting steps taken or changes made in resolving technical problems
Job Type: Full-time
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Application Question(s):
- Are you willing to undergo a background check and drug screening, in accordance with local laws/regulations?
Education:
- High school or equivalent (Required)
Experience:
- IT support: 5 years (Required)
Ability to Relocate:
- Houston, TX 77055: Relocate before starting work (Required)
Work Location: In person