Our Mission:
The Animal Defense League of Texas takes in rescued cats and dogs, provides medical treatment, nutrition, and shelter in a safe, live release facility until they are matched with their forever families. Through community education and empowerment, we advocate for truly responsible pet ownership. A successful candidate for this position will embrace ADL’s mission and bring determination, energy, empathy, and a passion for the work.
Position Summary:
The Adoption Counselor is a key position within our shelter program. As the first and last contact in a visitor’s journey to adoption, they represent our mission and culture by serving our patrons with professionalism, enthusiasm, and compassion. They work collaboratively with our dynamic team of staff and volunteers to unite thousands of dogs and cats with forever families annually. They are also educators, conducting one-on-one conversations with adopters to review the adoption application, the pet’s medical history and future needs, and educational resources. The core duty of this role is to ensure that each adopter fully understands the needs of their new pet and the resources available in our community to ensure their pet receives proper care and support to enjoy a healthy and fulfilling life.
Essential duties & responsibilities include but are not limited to:
· Greet and engage with all visitors
· Conduct interviews with adopters to review the application, animal medical history, and educational resources
· Input data into shelter digital database including adopter information and other related shelter activities
· Manage POS system including receiving payments and record keeping
· Respond to in-person, phone, and email inquiries
· Matchmake pets and visitors based on eithers unique needs or preferences
· Update animal bios and photos
· Phone reception answering client inquiries, returning phone calls, and serve as a receptionist.
· Other duties as assigned to support the needs of the organization
Knowledge/skills/requirements:
· Must have basic knowledge of companion animal care and behavior. At least one year of documented experience working with companion animals preferred
· Must have excellent customer service skills. At least one year of documented experience working with the public preferred
· Must have excellent verbal and written communication skills
· Must be self-directed and able to make decisions
· Must be organized, detail-oriented, and have strong time management skills
· Must have computer skills
· Must be able to work some weekends
· Must be at least a high school graduate (or equivalent) and possess a valid driver’s license
· Bilingual (Spanish) preferred, but not required
Physical demands and working conditions:
Physical requirements include the ability to lift and carry up to 35 pounds. Subject to climbing, kneeling, lifting, sitting, standing, stooping, bending, and walking to perform the essential functions. Working conditions are inside and outside with exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining workspace and unfavorable odors.
Job Type: Part-time
Pay: From $14.52 per hour
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Application Question(s):
- Why did you choose to apply at The Animal Defense League and specifically for this role?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person