Company Overview:
Located in San Martin, CA, Express Concrete Breaking and Cutting specializes in demolition, excavation, and concrete cutting services. Serving commercial and residential clients across the Bay Area, our team of dedicated professionals is committed to delivering exceptional results, shaping the future of construction with each project we undertake.
About The Role:
We are seeking a skilled and detail-oriented Assistant Dispatcher to join our team. As an Assistant Dispatcher, you'll play a vital role alongside our senior dispatchers in coordinating logistics and delivering exceptional customer service. Your primary responsibility will be to ensure the efficient and timely processing of documents and to assist in the day to day dispatching needs. In order to learn more about the work being dispatch, working in the field on occasions will be required.
Responsibilities:
- Assist senior dispatchers with administrative tasks, including data entry, record-keeping, and other office duties.
- Answer incoming calls from customers, service lines, and departments while providing excellent customer service.
- Upon senior dispatcher direction update the day-to-day work schedule and communicate changes to the team as necessary.
- Maintain accurate record-keeping in internal systems of delivery orders and maintain a log of calls, issues, and any other operational activity.
- Coordinate vehicle maintenance schedules with in house mechanics shop.
- Assist in picking up or delivering supplies as needed.
- Utilize GPS and other tracking systems to monitor vehicle locations and optimize routes.
- Monitor field crew progress and provide updates to customers as needed.
- On occasion in the interest of learning the work being dispatch you will be required to assist at jobsites.
Requirements:
- Proven experience in administrative or customer service roles.
- Technical proficiency with computers and software programs.
- Proficiency in MS Office, dispatch programs, and GPS software is a plus.
- Willingness to perform other duties as required.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively.
- High school diploma or equivalent.
- Positive attitude and strong work ethic.
- Bilingual required (Spanish).
- US Work Authorization.
Candidates with customer service experience and general computer knowledge are encouraged to apply. While prior dispatch experience is a plus, it is not required.
Physical Demands and Working Environment:
- Occasional walking, light lifting, and handling of merchandise.
Benefits:
- Medical
- Paid holidays
- Paid vacation
- Paid sick leave
- Referral program
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Schedule:
- 8 hour shift
- Overtime
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Language:
Ability to Commute:
- San Martin, CA 95046 (Required)
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Health insurance
- Paid time off
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- San Martin, CA (Required)
Work Location: In person