After successful completion* of the Patient Access Workforce Initiative training program (PAWI), candidates will have the opportunity to apply to permanent positions, opportunities will include work in the ambulatory clinic areas, telephone page operations and practice liaison program or candidates can apply for the float pool to provide administrative and customer service assistance to clinics as needed.
*You must successfully complete the 16 weeks training in order to be eligible to transition into a permanent position at the hospital with eligibility for benefits.
For more information on the training program, please visit our landing page: https://patientaccessworkforceinitiative.wildapricot.org/
The Patient Experience Representative will be responsible for:
- Patient Encounter Management: Providing positive and effective customer service that supports unit operations. Collaborating with referring providers and practices. Obtaining required authorizations to compile patient and staff schedules, Scheduling patients and supporting the patient encounter.
- Check In / Check Out: Greeting and directing patients, families and visitors. Monitoring daily schedule and coordinating flow with clinicians/supervisor. Reconciling payments and preparing deposits, providing record of transactions in Hospital systems. Facilitating and directing communication with Financial Counseling.
- Administrative: Maintaining personal calendars for physician/supervisor. Scheduling meetings, programs and events. Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services. Providing routine clerical support as needed.
- Process Improvement: Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement. Assisting in implementing change in internal systems and procedures.
To qualify, you must have:
- High School Diploma / GED required
- Previous customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Rotating shift
Work setting:
- Children's hospital
- Clinic
- In-person
- Office
- Outpatient
Work Location: In person