The Dock and Door Technician, under supervision of the Service Manager, will be responsible for on-site inspection and the removal, installation and repairs of customer’s dock levelers, locks and doors. Will enter the necessary information on work orders and work order summary. Will represent Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and world-class customer service.
Essential Functions:
1. Coordinate daily schedule with Field Service Advisor
2. Provide excellent customer service at the site
3. Inspect the levelers, locks and doors
4. Notate and propose additional services required after inspection
5. Work with vendors and CSS to prepare and close proposals
6. Repair all work order requests
7. Install dock levelers, locks and doors
8. Quality control of each job to ensure completeness
9. Work independently as well as in a team
10. Communicate with customer and contractor status of project
11. Represent Shoppa’s with a courteous professional manner
Other Duties:
1. Grow the position via customer calls when not actively billing
2. Form relationship with sales force, particularly Customer Service Sales (CSS) via leads and assistance
3. Grow the position from a one-person role to a separate sales and service division within Shoppa’s Material Handling
4. All other duties or special projects as assigned.
Educational/Experience Requirements:
- High school diploma or GED
- Experience with working on dock levelers, locks and doors. Will train the right candidate.
- Clean driving record
- Mechanical Background
- Welding experience required
- Basic MS Office and general computer experience
Special Skills Needed:
- Good communication skills and great attitude
- Must be punctual and dependable
- Work well with internal and external customers as well as vendors
- Mechanical aptitude
- Customer service oriented
Physical Job Demands:
Must be able to lift up to 50 pounds; stoop, squatting, sitting and driving.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Odessa, TX 79766 (Required)
Ability to Relocate:
- Odessa, TX 79766: Relocate before starting work (Required)
Work Location: In person