Position Title: Help Desk Analyst
Location: Washington, DC (on-site)
Clearance: TS/SCI. Due to the nature of this government contract, U.S. Citizenship is required.
NEOSTEK, Inc. is looking for a Help Desk Analyst with great troubleshooting and technical skills as well as great customer service skills. This role requires a Top Secret clearance with the ability to obtain SCI. While a bachelor's degree in a relevant field is preferred, equivalent experience is also considered.
Responsibilities:
- Reviewing incident queues and taking on trouble tickets to resolve user issues.
- Scheduling time to meet with end users, service providers, and other stakeholders to service network accounts, access to systems, permissions issues, SaaS solution issues, and more.
- Examining issues from multiple angles to select and implement the most suitable solutions.
- Configuring workstations, virtual machines, and SaaS applications.
- Documenting all work done on tickets, including resolutions and detailed notes for other analysts and technicians who may need to help resolve the issues.
- Reviewing processes, creating efficiencies, and documenting solutions in knowledge bases and standard operating procedures.
- Creating tutorials and checklists for end users to better understand how to use technologies to support the agency’s mission.
- Providing backup coverage for help desk support during some weekends, holidays, and nights as needed.
Requirements:
- Bachelor's degree in Information Systems, Information Technology, Computer Science, or related field preferred. Equivalent experience will also be considered.
- Minimum of 5 years of experience in IT help desk support role or related roles.
- Experience supporting government customers in both classified and sensitive but unclassified environments strongly preferred.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills and interpersonal skills.
- Active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
- Due to the nature of this government contract, US citizenship is required.
- Both full-time and part-time positions are available.
NEOSTEK, Inc. is an Equal Opportunity Employer (EOE): AA M/F/Vet/Disability
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
Application Question(s):
- Due to the nature of this government contract, US citizenship is required. Are you a US citizen?
Experience:
- Help desk: 3 years (Preferred)
Security clearance:
Ability to Commute:
- Washington, DC 20520 (Required)
Work Location: In person