Magic City Door is a family-owned business based in the Trussville area providing overhead doors and door service to the greater Birmingham area since 1999.
We are looking for a Customer Service Representative to join our team! The ideal candidate would be a team player, motivated, and can handle a fast-paced environment.
Responsibilities:
- Answer incoming calls and make outbound calls.
- Proactively schedule and reschedule appointments as necessary to maintain the schedule.
- Build rapport with our customers.
- Respond to customer inquiries in a timely manner.
- Gather customer information and update when necessary.
- Assign calls to technicians based on location and priority
Requirements:
- High School Diploma
- Extraordinary customer service skills.
- Must have a positive and professional attitude.
- Ability to prioritize and sometimes multitask.
- Excellent communication skills.
- Strong date entry skills including typing.
- Ability to pass drug test and background check
What you will get:
- Training
- $14+ depending on experience
- Health Insurance (Company pays majority)
- Option for vision and dental insurance.
- 401K Matching
- Paid Time Off
- Paid Holidays
- Paid lunch time
- Paid life insurance
- Overtime pay
This position offers the opportunity to work in a fun customer service environment where you can utilize your skills and passion for helping others.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Birmingham, AL 35235 (Preferred)
Ability to Relocate:
- Birmingham, AL 35235: Relocate before starting work (Required)
Work Location: In person