Job Title: Front Desk Team Member
Requirements:
- Previous experience in customer service, hospitality, or related field preferred
- Former students of Kumon Math or Reading programs perferred
- Proficient computer skills
- Proficient in high school level Math (Algebra) and Reading
- Flexibility to work shifts including evenings and Saturdays
- Strong guest relations skills with a focus on delivering excellent customer service
- Knowledge of front desk operations, including check-in/check-out procedures
- Familiarity with use of CRM to enter data and make adjustments to lesson plans
- Ability to handle phone calls with professionalism and follow proper phone etiquette
- Excellent communication and listening skills
- Strong problem-solving abilities to address guest issues effectively
Job Summary:
We are seeking a customer-oriented and professional Front Desk Team Member to join our team. The ideal candidate will have proficient computer skills and be a quick learner. He/she will be the first point of contact for customers, providing exceptional customer service and upholding the highest standards of hospitality. As a Front Desk Team Member, you will play a crucial role in greeting and checking in our students, answering phone calls, and creating a welcoming atmosphere. Business hours of operation are Monday and Thursday from 3pm-7pm, Friday from 3pm-6pm, and Saturday from 9am-12pm.
Responsibilities:
- Greet and welcome students and guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the business
- Check our students in and out efficiently, ensuring all necessary information is obtained
- Ability to use a CRM (customer relation management) software to enter data
- Maintain a tidy and organized front desk area and lobby
- Collaborate with team members to ensure students needs are met
- Perform nightly data entry 3 days a week
- Love to work with children from the age of 3 to 17
Join our team as a Front Desk Team Member and be part of a dynamic learning environment where your dedication to our students satisfaction will be valued.
Job Type: Part-time
Schedule:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Coral Springs, FL 33067 (Required)
Ability to Relocate:
- Coral Springs, FL 33067: Relocate before starting work (Required)
Work Location: In person