Job Summary:
Must be able to greet guests, schedule appointments and act as a liaison between customers and service technicians. This position is about providing our customers with a great service experience and understanding their needs.
Duties and Responsibilities:
- Schedule service for customers, either in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
- Discuss schedule maintenance with cost and time estimates.
- Greeting clients on the service drive.
- Effective walk around of the customers vehicle.
- Ensure that required documentation is complete and is in compliance with regulations and standards.
- Product knowledge and safety.
- Communicate with technicians, team leader and parts associates to ensure timely completion of work.
- Update clients with repair progress and status accordingly.
- Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
- Maintain an excellent Customer Satisfaction Index (CSI).
- Perform other duties as assigned by service manager.
Job Requirements:
- Valid Driver’s License
- Driving record that meets insurance requirements and company policy
- Must be able to pass background check and pre-employment drug-screen
Qualifications and Skills:
- Professional appearance
- Excellent communication capability
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
Hours:
The Service Department is open during the following hours:
Monday – Friday 7:00 AM – 6:00 PM
Saturday 7:00 AM – 4:00 PM
Benefits:
- Health Insurance – 100% employer paid
- Dental Insurance – 100% employer paid
- Vision Insurance – 100% employer paid
- Life Insurance (up to 100k) – 100% employer paid
- 401k plan
- Paid sick and vacation leave
- Employee purchase program