Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!!
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
ABOUT THE JOB
This role will provide top notch service to business level clients. This is an inbound program combining elements of customer service and sales regarding phone, internet, and tv products.
We will be offering PAID TRAINING to give you best in class training support and make sure you are armed with the knowledge and skillset to do this job.
Key Responsibilities:
- Provide support to customers regarding existing accounts
- Answer questions regarding service and products
- Negotiating and completing service order requests
- Transfer calls to appropriate departments as needed
- Answer billing questions and assist with any billing disputes
- Provide outstanding customer service on every call resulting in high customer satisfaction ratings
What You Will Bring:
- Experience in a customer focused role
- Ability to multi-task, toggling multiple windows while speaking with the client
- Fast learner with the ability to research issues and provide solutions
- Excellent written and verbal communication skills
- Ability to adapt to change
- Schedule flexibility
- Must be 18 years or older
- High School Diploma or equivalent required
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Weekly day range:
Work setting:
Application Question(s):
- This is an in-person position located at 500 Penn Center Blvd in Monroeville, PA. Are you able to reliably commute to this location for work?
Work Location: In person