About us
Mr. Appliance is a small business in Appliance repair in Bloomington, IL. We are professional, agile, professional and our goal is to Provide encore experience that customers cannot wait to share with others.
Our work environment includes:
- Modern office setting
- Casual work attire
**Customer Service Representative**
**Benefits:** Competitive salary, comprehensive benefits package, opportunities for career growth and development.
**Job Summary:**
Join our team as a Customer Service Representative where you will play a crucial role in providing exceptional service to our clients. As a key member of our customer service team, you will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.
**Responsibilities:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with scheduling, order status, and issue resolution.
- Maintain customer records and update information in the database.
- Collect payments on outstanding accounts
- Submit acccounts to collections and complete collection process
- Collaborate with other departments to resolve complex customer issues.
- Identify opportunities for process improvement to enhance the overall customer experience.
**Experience:**
- Previous experience in customer service or related field preferred.
- Strong communication skills with the ability to empathize and problem-solve effectively.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
- Notary a plus but not required
At our company, we value our employees just as much as we value our customers. We foster a supportive work environment where teamwork and professionalism are paramount. Join us in delivering exceptional service while growing your career in the dynamic field of customer service. Apply today to be part of our dedicated team!
Job Type: Full-time
Pay: $16.10 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 2 years (Required)
Ability to Commute:
- Bloomington, IL 61701 (Required)
Ability to Relocate:
- Bloomington, IL 61701: Relocate before starting work (Required)
Work Location: In person