Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement. Responsibilities: - Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns - Provide accurate and timely information to customers regarding products, services, and promotions - Upsell additional products or services to customers when appropriate - Analyze customer needs and recommend the best solutions - Process orders, returns, and exchanges accurately in our system - Perform data entry tasks to update customer information and maintain records - Resolve customer complaints or issues in a professional and efficient manner - Maintain a high level of phone etiquette and professionalism at all times Skills: - Strong customer service skills with the ability to handle challenging situations calmly and effectively - Excellent verbal and written communication skills in English (Bilingual in Spanish is a plus) - Experience in outbound calling or sales is preferred - Proficient in analyzing customer needs and providing appropriate solutions - Accurate data entry skills with attention to detail - Ability to multitask and prioritize tasks in a fast-paced environment - Knowledge of phone etiquette and professional communication techniques - Multilingual abilities are a plus Join our team of dedicated professionals who are committed to delivering exceptional customer service. We offer competitive pay, comprehensive benefits, and opportunities for career growth. Apply now to become a valued member of our Customer Service team!
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 30 per week
Benefits:
Experience level:
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Relocate:
- Normal, IL 61761: Relocate before starting work (Required)
Work Location: In person