Hotel Front Desk Agent
Job Summary
Hotel Front Desk Agent
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and Expedia
- Customer service attitude
- Excellent communication and organizational skills
Positive, service-oriented, energetic and self-motivated. Responsibilities include but are not limited to: Greets, registers, and assigns rooms to guests. Promptly and effectively deals with guest requests and complaints.Check the front office accounting records for accuracy and on a daily basis, summarize and compile information for the hotel’s financial record. Track room revenue, occupancy percentages and other front office operating statistics. Prepare a summary of cash and credit card activities, reflecting the hotels financial performance for the day. Available to work weekends and Holidays.
Communication method(s) used:
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Hotel Experience: 1 year (Required)
Ability to Relocate:
- Fort Myers, FL 33912: Relocate before starting work (Required)
Work Location: In person