Job Overview:
We are seeking a Phone Representative to join our team. The ideal candidate will be responsible for handling incoming and outgoing phone calls in a professional and courteous manner.
Duties:
- Answer incoming phone calls promptly and professionally
- Make outbound calls to follow up on inquiries or to provide information
- Assist callers with inquiries, appointment scheduling, and general information
- Maintain accurate records of phone conversations and interactions
- Transfer calls to appropriate departments or individuals as needed
- Handle sensitive information with confidentiality and discretion
Requirements:
- Proficiency in English is required; knowledge of Spanish is a plus
- Familiarity with medical terminology is preferred
- Strong communication skills to effectively interact with callers
- Ability to analyze information and provide appropriate responses
- Experience in a medical office setting is advantageous
- Excellent phone etiquette and customer service skills
- Multilingual abilities are beneficial for diverse customer interactions
- Proficient in data entry to accurately record information
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 36 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Deland, FL 32720 (Preferred)
Ability to Relocate:
- Deland, FL 32720: Relocate before starting work (Required)
Work Location: In person