Home Care Scheduling On-Call Support – Evenings/Weekend
Hello! We are looking for an On-Call Scheduler to join our team and help us to continue to deliver the highest level of quality. This is a WORK FROM HOME position, but candidate must be local to come in for training.
Shift Times (2 Schedulers to be hired):
- Mon-Friday - 3pm-11pm
- Saturday, Sunday - 7am to 3pm
Job Responsibilities:
· Monitor caregiver and client phone lines in the evenings and on some weekends
· Handle scheduling conflicts, call-offs, caregiver, and client requests, new staffing
· MUST BE ON PC COMPUTER AT ALL TIMES - Phone and SMS System only operate on the PC
· Ensuring 100% responsiveness
· Meeting KPI accountabilities (Answer Rate %, Error %, Covered shifts)
· Monitoring scheduling software, notifying clients of any changes or late caregivers
· Always communicate in a professional manner
Job Specifics (2 Schedulers will be hired):
· Mon to Friday - 3pm to 11pm
· Saturday, Sunday - 7am to 3pm
· Some weekends for extra pay
Job Requirements:
· Be available to answer and respond to requests during time on-call.
· 5+ years’ experience preferred
· Admin experience – Computer, communication
· Punctual, Reliable, Friendly and Compassionate
· A positive attitude and know how to resolve issues
“At WellSprings Home Care we are a close-knit team who rely on each other to ensure our clients receive the highest quality of care. We only hire committed professional caregivers who love working with the elderly during all hours of the day and night. We do what we do because we want to make a positive impact on the lives of those we care for. We expect this same kind of passion from every team member. Only apply if you can live by our high standards of care and want to be challenged daily. PLEASE do not apply if your main purpose is to find any job that will get you by in the short term. If this is you, applying here will only be a waste of your time and ours. However, if your main purpose for applying is to find a career that will help satisfy your desire to serve others, we would love to hear from you!”
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends
- Weekends only
Location:
- West Chester, PA (Preferred)
Work Location: Remote