Position Overview:
We are seeking a dynamic and enthusiastic Membership Director to join our team. The Membership Director will be responsible for driving membership sales, developing member retention strategies, and ensuring a high level of member satisfaction. This role requires a proactive individual who can cultivate relationships with potential and existing members, and create a welcoming and engaging atmosphere at the club.
Key Responsibilities:
- Membership Sales: Develop and implement strategies to attract new members through various channels, including marketing campaigns, networking events, and community outreach.
- Member Retention: Design and execute programs to enhance member satisfaction and retention. Address member concerns and feedback promptly and effectively.
- Member Engagement: Organize and oversee member events and activities to promote engagement and a sense of community. Collaborate with other departments to ensure a seamless experience for members.
- Marketing and Communication: Create promotional materials and communications that highlight the benefits of club membership. Utilize social media, email newsletters, and other platforms to reach potential members.
- Administrative Duties: Collaborate with Controller to maintain accurate records of membership applications, payments, and renewals. Prepare regular reports on membership statistics and trends for the management team.
- Collaboration: Work closely with the General Manager and other department heads to ensure alignment of membership goals with overall club objectives.
Qualifications:
- Proven experience in a membership sales or customer service role, preferably within a golf or country club environment.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships.
- Creative and strategic thinker with a passion for delivering exceptional customer service.
- Ability to organize and manage multiple projects and priorities simultaneously.
- Proficiency in using CRM software and other relevant tools
- Knowledge of the golf and country club industry is a plus.
Education:
- Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field is preferred.
What We Offer:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Retirement savings plan with employer matching.
- A vibrant and supportive work environment
- Results-only work environment with no tracking of vacation or sick days.
- Opportunities for professional development and growth
- Complimentary access to club facilities
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Tallahassee, FL 32309: Relocate before starting work (Required)
Work Location: In person