Why work here?
Be a member of a team of HVAC & Plumbing professionals dedicated to delivering unparalleled installation and service methods.
Exceptional compensation package ($85,000 plus).
Exceptional benefits including a generous 401k matching program and insurance (health, vision, dental, and life)
The ability to make a real difference. Lead and inspire your team to achieve exceptional customer service!
Continued growth and upward mobility.
We are looking for a bright and driven leader to join our team as the Plumbing Service Manager. This is a great opportunity for the right person to come in and take ownership of their department and help take the company and their career to the next level!
Essential Functions:
- Refine and maintain protocols relating to service calls and installations.
- Develop and implement training programs.
- Develop and implement a fast track training program to develop quality plumbing technicians from prospects inside and outside of the industry.
- Recruit individuals from inside and outside of the industry to maintain a quality workforce.
- Make periodic inspections and conduct scheduled ride-alongs on service calls and installations to ensure protocols are being followed.
- Accompany technicians and installers on call backs as needed to address issues and ensure customer satisfaction.
Responsibilities:
- Supervises and provides technical and sales support for technicians who install, maintain, or service Plumbing systems or equipment.
- Recruits and trains new journeyman and apprentices.
- Assists technicians with major, unusual or difficult assignments and/or problems.
- Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
- Trains Journeyman technicians on skills, company processes and procedures, as well as safety practices.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for.
- Represents the company professionally, honestly, and ethically in all business matters and activities.
- Ensures that the company vehicles are properly stocked, maintained, and clean.
- Demonstrates leadership to the field staff in customer service, following company policies, procedures, and processes, safety, and the implementation of the company's vision and mission.
- Works closely with rest of the management team to develop company policy, procedure, and processes.
- Assists the Director of Operations and General Manager with administrative tasks and other duties as needed or assigned.
Qualifications:
- Must have held a valid Oklahoma Journeyman's License or greater for a minimum of 5 years
- High school diploma or GED
- Minimum 5 years of experience in Residential Plumbing service
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
- Current knowledge of and continuing education in national, state, and local Plumbing code regulations
- Proficient at troubleshooting and repairing problems with Plumbing systems and equipment.
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
- Effective and efficient time-management and organizational skills.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.
Other Requirements
- Pass a drug screening and background check
- Valid drivers license with clean driving record
Compensation and Benefits:
- The right candidates could make much more than $85,000 per year with salary and bonus pay.
- 100% company paid health insurance premium
- Elective dental insurance premium
- Elective vision insurance premium
- 100% life insurance premium
- 401k with 4% match
- Paid Time Off
Job Type: Full-time
Pay: From $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
License/Certification:
- Driver's License (Required)
- Journeyman Plumber (Required)
Work Location: In person