Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to AIS drivers; owner operators and/or fleet. Communicate and coordinate between all AIS locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, and any additional requests made of driver.
Essential Functions:
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Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
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Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
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Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
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Apply any additional charges and notify customer service of changes.
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Track/Maintain AIS yard report, MDR, CNI, and Divisional Pool
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Actively participate in driver recruiting and retention
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Processes ATP’s and Non-Productive pay. Review preliminary payroll
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Oversee drivers HOS and ELD updating
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Manage roadside repair
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Oversee and manage Rail/Port pins – reservations – LFD
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Operating with a sense of urgency while handling challenging environments
Skills Required
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Data entry skills; Good communication and organizational skills
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At least 3 years of intermodal experience preferred
Knowledge Required:
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DOT Regulations; Computer literate; Ability to multi-task
Supervision Received:
Operations Manager
Coordination of Others:
Drivers
Confidential Data:
Driver and Owner/Operator pay information; customer accounts; dispatch activities